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Service Outages

Check here for the latest updates on service outages in your area. If you’re experiencing an issue that isn’t listed, you can report an outage below.

Resolved

Date Reported

9/16/24, 5:48 PM

Northern Fiber Line Disruption

Line Cut

A major construction project near the northern suburbs has resulted in an accidental cut of the primary fiber line serving Zone 3. Repair teams are on-site, and services are expected to be restored within 6 hours. Customers may experience slow internet speeds or a complete loss of service.

Investigating

Date Reported

9/16/24, 5:48 PM

Central Hub Equipment Failure

Hardware Malfunction

A critical piece of equipment at the central hub has malfunctioned, causing a total service outage for all customers in the Downtown District. Technicians are replacing the faulty hardware, with full restoration estimated in 4 hours.

Resolved

Date Reported

9/16/24, 5:48 PM

Southwest Power Interruption

Power Outage

An unexpected power outage in the Southwest Business Park has disrupted connectivity to our fiber network. Backup generators are being deployed, but full service restoration may take up to 8 hours.

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Report an Outage

If your issue isn’t listed, please report it by completing the form.

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